Refund policy
RETURN AND REFUND POLICY
You have 30 days from the date of receipt to return your item. Return shipping takes up to 14 days.
To exercise your right of return, please contact us at norziriaps@gmail.com. Returns are sent to: Baneskellet 40, 2950 Vedbæk.
Condition of returned items We only charge for any reduction in value caused by handling beyond what is necessary to determine the nature, characteristics, and function of the item. Please return the item in its original packaging with tags attached where possible.
Return shipping costs You are responsible for return shipping costs unless otherwise agreed. We may provide a prepaid return label in some cases.
Exceptions — items that cannot be returned The right of return does not apply to:
- Perishable goods (e.g. food, flowers, newspapers, magazines)
- Custom or personalized items
- Sealed personal care or cosmetic products that have been opened after delivery
- Hazardous materials, flammable liquids, or gases
Sale items can always be returned. Gift cards are not accepted for return.
Once we have received your returned item and approved the return, we will refund the full amount within 14 days. The refund will be issued using the same payment method as the original purchase, unless otherwise agreed.
Exchanges We do not offer direct exchanges. Please return the item and place a new order.
Statutory warranty — 24 months You have a statutory 24-month warranty right under Danish law. If your item is defective or does not match its description, please contact us immediately at norziriaps@gmail.com.
Depending on the situation, we will offer:
- Repair
- Replacement with a new item
- A full or partial refund
- A price reduction
Claims must be made within a reasonable time after discovering the defect. A claim filed within two months of discovering the defect is always considered timely.